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"Remove add-ons" feature on website does not work. Keep getting error message.


I keep getting the message "An error has occurred. Please try again later", and I'm starting to think this is an intentional ploy by Koodoo to keep taking my money. Please tell me how I can actually remove an add-on from my account. I would like to remove Koodo Phone Protection.

2 replies

Hi Alison, I had the same problem few days ago. You just need to send a message to Facebook page or Koodo or call them, they wont charge you if you call since you were not able to do it by yourself on Self serve. But as a self experience, I suggest you to send them a message on facebook and ask them to remove it for you. They will reply within one or two days maximum.
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Please see Bernard's comment in this thread.

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