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Registering on self serve but asking for driver's license number?


I want to register on self serve but they are asking for driver's license number, the problem is I don't have driver's license. How can I register without driver's license number?

8 replies

Userlevel 7
Badge +4
What ID did you provide when you signed up for service? Try entering that number.
Userlevel 2
Hey Shei, were you able to get this resolved? ________________________ If you see a good answer, give it a star.
Thanks. A customer service agent of Koodo helped me about it. 🙂
call customer service they will send you a profile confirmation link right to your e-mail! and they will assist you with 1st time setup with self serve and give you the mini tour!
I have same problem. What should I do?
Userlevel 7
Badge +4
Leyla Mah wrote:

I have same problem. What should I do?

It depends on what ID you gave them. For example, If you gave them a provincial ID card, try entering that ID number
Leyla Mah wrote:

I have same problem. What should I do?

I tried whatever ID that I give them, but it says that : The information you have entered is incorrect. For security purposes, your account will be temporarily locked if you fail to enter the correct account information on your next attempt.
Userlevel 7
Badge +4
Leyla Mah wrote:

I have same problem. What should I do?

Give Koodo a call and they can set you up. *611 on your cell or 1-866-995-6636

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