Koodo Community

Reactivating the account after cancellation

  • 11 April 2020
  • 8 replies
  • 653 views

Hi, I have cancelled my account and I want to reactivate it before 90 days. But the KOODO CALL CENTER specialists and Reps are not available due to COVID-19 staff reduction and busy time. How I can reactivate my account online (with the same phone number and on my previous sim card)?

I went online and I could choose a plan on the SHOP>PLAN part. But when I go to MY CART to order, I have to order a NEW SIM CARD to be mailed to me. I need to use my previous sim card. At the same time, while ordering online, the site stops working and buffers when it reaches to BUY A NEW SIM CARD. Thanks for your help.


8 replies

Userlevel 7
Badge +4

I hope it's possible... You should send Koodo a private message on Facebook or Twitter to see if they can still restore your account...

Userlevel 7
Badge +4

I assumed you once were a postpaid customer. As you already  canceled the account was closed. I don't think they could reactivate the SIM and plan. 

You could try to create a new account and contact a rep and see if they could find your previous number and transfer to your new line. However, it isn't guaranteed and you need luck. 

If you were a prepaid customer, everything is easy, just put the money in your prepaid selfserve. 

I hope it's possible... You should send Koodo a private message on Facebook or Twitter to see if they can still restore your account...

Hi Sophia, Thanks for your time and reply. I will try it. Even the KOODO ASSIST CALL BACK FEATURE did not give me a time, to call me, as of COVID-19.

I assumed you once were a postpaid customer. As you already  canceled the account was closed. I don't think they could reactivate the SIM and plan. 

You could try to create a new account and contact a rep and see if they could find your previous number and transfer to your new line. However, it isn't guaranteed and you need luck. 

If you were a prepaid customer, everything is easy, just put the money in your prepaid selfserve. 

Hi, Thanks for your reply and time. I am a monthly customer and as I mentioned, I still have access to my online account and I can keep my number, as it is prior to 90 days from cancellation.  My MAIN ISSUE is there is NO REP AVAILABLE to answer a call by phone or online, to be able to reactivate my plan and sim card.

Also as the last option, when I try to order a new plan online, it wants to give me a new sim card, and when I try that, it buffers or gets issues.

Userlevel 7
Badge +4

The access to the account is available for you to check the bill (within 3months). If you had a single line on that account and cancelled, you cannot buy a new line or do anything with it. 

If you want to contact Koodo, as you can read from other posts, you can setup a callback to a working number of yours www.koodo.com/chat or send messages to their Facebook to chat with a rep. (link at the bottom of the page)

Hi I am New to Koodo just registered for them question for you guys I tried to log into my self serve account and it says that they are still waiting on approval on account and I have a log in and password already any suggestions would be Muchly appreciated 

 

 

Userlevel 7
Badge +4

Hi I am New to Koodo just registered for them question for you guys I tried to log into my self serve account and it says that they are still waiting on approval on account and I have a log in and password already any suggestions would be Muchly appreciated 

 

 

Did you receive your activation email from Koodo?
Your error is different than the OP. You can go to www.koodo.com/chat and type “I can not access my account”, it might send you the link to reset the email. However, you need to receive the activation email first. Otherwise, wait...

The access to the account is available for you to check the bill (within 3months). If you had a single line on that account and cancelled, you cannot buy a new line or do anything with it. 

If you want to contact Koodo, as you can read from other posts, you can setup a callback to a working number of yours www.koodo.com/chat or send messages to their Facebook to chat with a rep. (link at the bottom of the page)

Hi, Thanks for your reply and time. My problem as I noted was NO RESPONSE after many tries (direct calls, Koodo assist call back center, self serve, Koodo Store Facebook, etc). 

But I tried more times and finally I was given a CALL ME BACK TIME online by KOODO ASSIST, to reactivate my account. Thanks for everybody’s help.

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