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Question

processing times

  • 14 October 2021
  • 4 replies
  • 37 views

How long does it usually take to process and ship an order?? My order has been on "approved, will ship soon" since the 30th of September..i don't understand how it can take this long with no update to ship something. This is frustrating. 


4 replies

Userlevel 7
Badge +4

Some phones have longer shipping times than others. What phone (model, colour, storage size) did you order?

Userlevel 7
Badge +4

@Softwabbit What is your order number?

@Softwabbit What is your order number?

HFO31407219 is my order number

Userlevel 7
Badge +4

@Softwabbit Ok, checked your order. It was indeed approved as the tracking tool would tell you. The unit you ordered has a 2 week shipping estimate. The challenge is Samsung. :-( They are behind in the delivery of phones to us. The whole world seem to suffer from shortages of many things.  I’m told we are getting a shipment tomorrow and your order should be on it’s way early next week. I hope this helps. 

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