Koodo Community
Question

Pre Owned phones

  • 14 October 2021
  • 5 replies
  • 34 views

How do i find My receipt on the Koodo website for a pre owned phone that I purchased. I am having problems with my phone and thinking I will need to show proof of when I bought it. Thank You.


5 replies

Userlevel 7
Badge +4

You should have gotten it as an email for order confirmation from noreply@koodomobile.com with the title “Upgrade Order Confirmation. Order #… “

but itll also be on your account that you purchased the phone if you do decide to take it in for warranty repair. how long habe you had it for? if its been within 30 days you can just exchange it.  what issues are you havijg?

I found a copy of the receipt , Thank you and i purchased the phone in February so I will just take it into the Koodoo dealer because the Facebook app does not work.

Userlevel 7
Badge +4

I found a copy of the receipt , Thank you and i purchased the phone in February so I will just take it into the Koodoo dealer because the Facebook app does not work.

Does everything else with the phone work? Is it just the Facebook app that is not working? 

Userlevel 7
Badge +4

IF the FB app has issues, try reinstalling it or updating it

yes I think it is a facebook issue and i will look into it

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