Hello... I just signed up with Koodo and I want my old number ported over to Koodo but when I try with the Self Serve and I enter all the details I'm getting Failed Data Format Validation. I don't think one should be charged to talk to a live agent when they are just setting up a new account. How can I get my number ported over?
Best answer by Timo Tuokkola
You need the IMEI number of the phone. Not the serial number.