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Plan Changed BY Accident


I was able to swtich to the 10gb plan for $60 during the week. I wanted to add a second line today as a.gift. 

After checking out, I realized they made the change to my current line and I did not add a new line. 

What can I do? 

I will try calling Koodo in the morning but I am worried I lost the $60 plan for good.
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Best answer by Mayumi 23 December 2017, 15:15

"After checking out, I realized they made the change to my current line ..."
 - How did you try add a 2nd line?  Through online by your self(After checking out?), or store rep (they made the change to ..) ?

Do you still see your current $60 plan?  If not, it's likely gone from system since the plan was promo plan...  You can try to contact them and ask if they can get it back, but there is no guaranty.

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"After checking out, I realized they made the change to my current line ..."
 - How did you try add a 2nd line?  Through online by your self(After checking out?), or store rep (they made the change to ..) ?

Do you still see your current $60 plan?  If not, it's likely gone from system since the plan was promo plan...  You can try to contact them and ask if they can get it back, but there is no guaranty.

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