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Phone Number Change Timing

  • 14 September 2018
  • 3 replies
  • 238 views

Hi I changed my phone number about 4 hours ago using Self-Serve. I've since tried restarting my phone, removing sim card, but my number still hasn't changed.

How do I go about this?
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Best answer by Dennis 14 September 2018, 05:18

A phone reboot should have worked.
In this case I would schedule a call back via koodo assist as someone from Koodo will need to look deeper into this
https://www.koodomobile.com/help/
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3 replies

Userlevel 7
Badge +4
When you check your self serve does it show your number as changed?
When you check your self serve does it show your number as changed?

It shows the number that I've changed to. The old number is gone. But this not reflected on my phone.
Userlevel 7
Badge +4
A phone reboot should have worked.
In this case I would schedule a call back via koodo assist as someone from Koodo will need to look deeper into this
https://www.koodomobile.com/help/