Koodo Community



Ordered a phone online - when does the money back apply?

I ordered a phone with a plan... I understand that there is a 15-day money back guarantee, but when does this apply? When I purchased it or when I receive the phone?

2 replies

Userlevel 7
Badge +4
We have been told it's 30 days from purchase when buying online.
Userlevel 7
Badge +4
Hello there,

Here's the policy for phones bought online : 

• Money back guarantee (MBG) is 15 days from date shipped (15 calendar days, not business days)
• If the customer wants to return the phone, they must request a return mailer before the end of the 15th day
• Phones cannot be returned to a store (not even a Koodo Shop)