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order replacement online?


I lost my cell and want to order a replacement online using my tab. I am month to month and have 2 subscriptions. When I go to check out it says a plan is required. Can I purchase online using my tab without getting a new subscription?

6 replies

I can't believe what I had to do to post the question! I was already logged in to my koodo account and then was forced to log in using twitter, Facebook, google, or some other frigging data tracking bull$**t! Not a happy customer!
Userlevel 6
During checkout it should give you the option to select that you're already a customer, at which point you can provide your Self Serve login details to make a purchase using the Tab that's available on your account. Also, the community is provided by a third party called GetSatisfaction which is why you need to log in using social networking or a GetSatisfaction account.
Userlevel 6
Badge +4
Hi there Maggie... Make sure you are logged into your Self Serve account, and then go to the number you want to UPGRADE, and then you go into phones, you choose the one you want, you add it to the CART, and then you go to check out...! You will need a Credit Card for the transaction even if the phone is 0$ on the TAB and also a valid address so your phone can be delivered...
Thanks. Sometimes I'm a jerk.
Userlevel 3
maggie wrote:

Thanks. Sometimes I'm a jerk.

For some people it comes naturally.... just saying....
maggie wrote:

Thanks. Sometimes I'm a jerk.

born to it

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