Hello,
I would like to change my plan via the Self serve, but when I go into Mobile services it just loads indefinitely. When I click on the “Change my plan” button it does nothing as well.
Every other area of Self serve is working properly.
I have tried multiple time relogging, switching browsers, incognito mode, deleting my cache and session storage etc and this section never loads.
Anyone knows how to fix this?
Thanks in advance!
Do you know what plan you want to switch to? Also if you have multiple lines on your account, which line you want the plan change done on
I’m having the same issue. Tried two different browsers and a friends computer. Stuck at the same place. I was lucky to be able to get a new phone last week trying to navigate the site. i haven’t found a fix yet. I tried disabling Java which made it worse. Removed extensions, no change.
I have the same issue as Phil. Removed extensions, no change. Tried multiple times in the last 12 hours, no change. Tried in private browsing, I sometime get 502 Internal server error instead of the page loading perpetually. Seems to indicate one of the servers needed to view and change plan might be down or having issues.
I want to change my plan to the new promo plans while they are available.
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Please send us a message on Facebook or Twitter using the link at the bottom of this page, and we’ll gladly assist.
Having the same issue. Tried Chrome and Edge on my computer.
Tried on my Android phone same thing.
Flo, I don't subscribe to social medias. I was hoping to resolve this in the Koodo bubble.
Is there a higher tier of service at Twitter or Facebook?
Also having the exact same issue for the last three days: I tried multiple browsers, internet networks, and devices but encounter the same issue where the plan doesn’t load.
Pretty bad timing for Black Friday specials; your competitor’s websites aren’t having issues 😅
I called and changed my plan over the phone.
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We have sent you a PM, so we can ask for more details, please check the inbox on your community profile when you get the chance.
Experiencing the same issue.
i’m also experiencing the same issue, I see the same thing the original post sees and i cant access “Change my plan” page. I tried on both mobile and desktop, on various browsers.
This is clearly an issue with Koodo, How many more user’s having the same issue?
I cant either
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Hi everyone,
Thank you for reporting the issue and for providing valuable info about it.
We have forwarded the details to our dedicated team and they are currently investigating.
As soon as we have more updates, we will let you know.
We are sorry for the inconvenience created!
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Will you please try again and let us know if you are able to access the Mobile services section (and make changes)? Please also try using incognito or on two different browsers.
Thank you!
I still can't access the mobile service page. I tried on 2 browsers, both in normal and incognito mode
Same thing for me, can’t change plan.
Not working on phone & laptop (several browsers).
There’s an error in the webpage (using Chrome 119)
Refused to execute script from 'https://www.koodomobile.com/my-account/mobile-services/static/vendor_d8e5b3613934bdfedadc.js' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled.
vendor_d8e5b3613934bdfedadc.js has a Content-Type: text/html and contains html. The webpage try to load it as a script. The vendor bundle hash seems invalid since the server return html content for any invalid bundle name...
Will you please try again and let us know if you are able to access the Mobile services section (and make changes)? Please also try using incognito or on two different browsers.
Thank you!
Issue still there. incognito or browser doesn’t matter
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Thank you all once again for the feedback and for your patience!
Details have been forwarded to the team and they are currently on it.
We will keep you updated as soon as we have news.
We are truly sorry for the trouble created!
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Will you please try again and let us know if you are able to access the Mobile services section in self serve?
Will you please try again and let us know if you are able to access the Mobile services section in self serve?
It still won't work
Still not working
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Thanks for checking!
We have sent you a PM so we can further with the change until the issue is fixed, please check your inbox when you get the chance.
It worked for me, but the “pick a perk” function is broken, so it won’t let me change my plan (says I can’t pick a perk at the moment). (The “pick a perk” page actually never worked for me.)
I was able to switch my plan by speaking to a rep thru callback. Surprisingly, she was also not able to pick the perk in her system (she essentially got the same error message), so she filed a ticket.
Its working. I can see my current plan and click the button to change my plan to see the current offers.
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