Koodo Community

No "shipping instructions" box when placing order online?

hey I want to place an order but there is no "shipping instructions" box for me to enter my buzz code for my apartment. In the order help section of the website it says to enter it there. If I try to enter it in my actual shipping address it does not register. Any solution for this?

2 replies

Userlevel 7
Badge +4
If you living in the condo or apartment to buzz in, they usually have directory for residence.
So delivery ppl  should be able to find  buzz code.
Userlevel 5
Hey Patrik! You can also call the webstore directly and check with them. They can be reached at 1-844-566-3697 (1-844-KOODO-WS) and their hours of operation are Tuesday to Friday, 3pm to 9pm EST. You can also email them at koodo.webstore@koodomobile.com.