I’ve recently purchased a new phone and plan through Koodo and have two issues that I can’t seem to resolve with the online assistant and can’t get in touch with anyone by calling *611.
- I’ve been charged from the time of placing the order on 1 April 2020, however I only received the phone on 14 April. I’m looking to have my bill amended to appropriately reflect when I received the phone and was able to start using it.
- I want to port my previous phone number to Koodo, however when I go through the Self Serve portal to manage my phone number, it states that the service is temporarily unavailable online and won’t let me change my number. How can I change my phone number?
Aside from sending Koodo a message on Facebook or Twitter, is there anything else I can do?
Best answer by Dennis
Regarding the port please use Koodo assist and tell it that you are porting from a landline. It should give you an option for a rep to call you back. Koodo is currently having trouble during the pandemic porting landlines and will require intervention from a rep.
And since you are speaking with a rep you can discuss your billing issue regarding when you received yoru phone as well