I received my new iPhone which I ordered on self serve after my old phone broke on the weekend. Out of the box, it began doing set up, then required a software update. From there it has been stuck on the black screen with apple icon. After 2 hours on the phone with apple support, it could not be solved so I am forced to send it back and as a result, phoneless for what im guessing will be a week at minimum, likely longer because I cant swap it out at a koodo store.
Is there a reason a phone cant be swapped out at a physical store in a situation like this where it is literally brand new? It seems very inconvenient from a customer perspective, especially when people generally purchase a new phone because they no longer have one that functions properly. I chose to buy a new phone rather than fix the old one to save time, but instead I have to wait for a label, send it back, then have a new phone sent to me after they receive the one I sent (thats an additional 3-5 days x3 for those keeping score).
Really wish I bought in store now instead of online! lesson learned.