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New Activation - can't access self serve


Hi everyone! I received my new Koodo sim today and I am trying to login into my self serve account. It says that my email is already linked to another account and they need permission from the owner to for me to use it. I own that email address. Lol. Can someone fix this please?
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Best answer by Goran 11 August 2017, 19:46

Did you ever hse the email for another Koodo account? Did you register for self-serve with the same email as you provided during registration ? If you didn't and you used the same email then send a private message to Koodo via Facebook Messenger or DM via Twitter to have it reset so you can proceed.

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Did you ever hse the email for another Koodo account? Did you register for self-serve with the same email as you provided during registration ? If you didn't and you used the same email then send a private message to Koodo via Facebook Messenger or DM via Twitter to have it reset so you can proceed.

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