Koodo Community

Community

Solved

Moving Public Mobile Number to Koodo Prepaid Account


Hello, everyone!

I have a Koodo prepaid sim card which was activated about 1 month ago and I need to move my old Public Mobile number to this Koodo account, but when I put my PM number on the Change Number page, and click to Check Eligibility, it comes with the message: 

"We are experiencing difficulties in processing this request. Please contact 1-866-99-Koodo for additional assistance."

The curious thing is that if I put any other number, like my husband's Virgin Mobile number, it doesn't happen and I could go on with the porting process! Any idea to help me with the case?

P.S.: My Public Mobile account is active and has positive balance.

4 replies

Userlevel 7
Hi Taty,

Did you call that number that the error message is giving you?
Mathieu, I tried once but then realized that it was spending my talk booster add-on minutes! So, I decided to try to find help here. Is there a way to get support online?
Userlevel 7
TatyFernandes wrote:

Mathieu, I tried once but then realized that it was spending my talk booster add-on minutes! So...

You can call from a different phone if you'd  like. If not, you can send an email here.
TatyFernandes wrote:

Mathieu, I tried once but then realized that it was spending my talk booster add-on minutes! So...

Thank you very much!!

Reply