I’m just trying to understand the whole process of transferring phone from one provider to the other.
If I am bringing my own phone that is active at a different provider, once I purchase any of the BYOD plan (i.e. Koodo SIM card) online, will the customer service then able to transfer my existing phone number to Koodo?
Is the monthly payment start at the first day of activation of the SIM card? Is it once you insert the card in your phone or when you activate it via customer service?
Thank you for the help!
Best answer by Dinh
You can buy a number/SIM from Koodo through their webstore. You would have to select an available plan from Koodo (you are considered as a new customer in Koodo system). After receiving your activation email and having access to your selfserve, you can transfer your number using your selfserve https://www.koodomobile.com/en/help/moving-your-number-koodo
The bill starts from the date you receive their activation email (not from the date you put the SIM into your phone).