Koodo Community

Mobiles services won't load in Self Serve

  • 16 November 2023
  • 1 reply


I have been trying to see my offers in Self Serve for a few days now but the site doesn’t seem to be able to load my mobile services. I am stuck on this screen:


Everything else (usage, payment history, etc.) works fine except this section. 

I have tried on iPhone and two different computers. Also tried Chrome, Edge and Safari, no difference.

Also, it worked fine a couple of weeks ago (I was able to see my plan and other available plans).

Has anyone had this issue and been able to resolve it?

Thanks in advance!

1 reply

Userlevel 7
Badge +4

Hi @KanjiMatt 

Sorry to hear you are experiencing issues with the plan change.

We will forward this to the dedicated team for investigation.

In the meantime, we can definitely help with the plan change.

Feel free to send us a DM on Twitter or PM on FB, using the links at the bottom of this page and let we’ll gladly help.