Koodo Community

Missing order number


I applied for a transfer of my number from Telus to Koodo. Now the order number can not be found. I need to talk to a representative.


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Userlevel 7
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I applied for a transfer of my number from Telus to Koodo. Now the order number can not be found. I need to talk to a representative.

Schedule a callback through Koodo Assist or send a message to a Koodo rep on Facebook Messenger or Twitter.

Userlevel 7
Badge +4

Can you provide some more details?

How did you sign up for koodo? 

Did you order a new phone? 

How did you transfer your number? Does your Telus sim still work? 

Userlevel 7
Badge +4

If you ordered with the help from a rep (order starting with ES), you can’t use the online tool to track (and it would generated an error that the order number cannot be found). You would have to wait for them to approve and shipping notification.

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