Koodo Community



manage prepaid account

I can't access my account to manage it. I am travelling and do not have the account number here

3 replies

Userlevel 7
Badge +4
You can manage your account using the website, Darrell. https://prepaidselfserve.koodomobile.com/
Thanks Sophia but the site will not even recognize my email address. I started this account just a few days before we left to go South. I then put it on hold to avoid roaming or LD charges. Now I want to adjust the dates but can't get in to the site.
Userlevel 7
Badge +4
Did you sign up for self service first, Darrell? (on the right hand side of that same screen). How did you put the account on hold if I may ask?