Koodo Community

looking for help

  • 15 June 2020
  • 8 replies
  • 150 views

I can log into my account says password doesn't match, then when I add new password it says still waiting to be approved, this is really stressing me out all I want is to add my new credit card so I can pay my bill


8 replies

Userlevel 4

Hello Zack, 

 

I’m really sorry to hear that. You can make a payment using the IVR.  Regarding your self serve, try to delete cache and cookies and use another browser. 

 

Best regards,

Koodo Mobile Team 

I can make a payment using the IVR? What is that and how do I do it

Userlevel 7
Badge +4

The IVR is the Interactive Voice Response system that answers the call when you dial *611.

As far as your self serve, try the following:

go to koodo.com/chat

Say you can't access self serve

When it asks if this is your first time signing in, say yes.

Follow the instructions from there to reset your self serve login and access your account.

Still can't login, and I can't register my new credit card with the IVR

Userlevel 7

Still can't login, and I can't register my new credit card with the IVR

You don’t need to register your credit card. Call 611, press 3.

When I call *611 my only options are 1,2 and star

Userlevel 7
Badge +4

What is option 1 ans 2?

Userlevel 7

Maybe you are on Prepaid and trying to use the wrong Self Serve?

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