I have been locked out of my self-serve account and have been told to contact customer service. However when I try to schedule a call back, they never call me. I am no longer in Canada so I cannot access my Canadian phone number. I enter in a Britsh number for them to callback and they never call - So I can’t cancel my account AND they keep charging me monthly.
So I was wondering -
- How can I get them to call me to cancel my account with a non-CA number?
- Can I get a refund for the months that I didn’t use yet they charged me whilst I was locked out?