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Koodo self-serve log in attempt but `You're still waiting for permission from the owner of that email address.` error.

Harry Kim
Greetings, Koodo community,

I am trying to log in to Koodo serf serve system but when I try to do so, I see the following error.

`Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.`

I checked a few similar posts in the community and it seems like Koodo needs to correct my email address.
Could anyone with the permission please do so ?

Please let me know if you also need my phone number,

Thanks a lot in advance !
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Best answer by Bernard Koodo 2 December 2018, 02:00

@Harry Kim Ok, let me have someone take a look. It will likely be tomorrow given but will be fixed.

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12 replies

G
Userlevel 7
Badge +4
This cannot be done over here as this is a public forum. You shouldn't be posting your account details.
Eyoull need to send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out.
B
Userlevel 7
Badge +4
@Harry Kim Where did you buy your service? At a dealer, retail or a Koodo store? It was about 2 weeks ago right?
Harry Kim
@Goran , Thanks! I removed my account number and sent a message to Koodo facebook.

@Bernard Koodo that's correct and at a dealer. Does it make a difference?
B
Userlevel 7
Badge +4
They should have set you up with your self serve account before you left. would have taken 2 minutes. That would have avoided all the trouble.
It looks like they spelt your email address 'happy' not 'harry'. I'm going to try delete and you will have to start your registration again. You will need your account number to do it. You have that, right?
Harry Kim
@Bernard Koodo Yes, I do have my account number and please delete the wrong email address. Thank you so much for your help.
B
Userlevel 7
Badge +4
Ok, pls give it a try now.
Harry Kim
@Bernard Koodo , my email address is still registered in the system and if I log in to it, it still says, pending approval.


2 Attachments
B
Userlevel 7
Badge +4
@Harry Kim Ok, let me have someone take a look. It will likely be tomorrow given but will be fixed.
Harry Kim
@Bernard Koodo, I will give it a try tomorrow then. Thank you so much for your help!
B
Userlevel 7
Badge +4
@Harry Kim Ok, someone made additional adjustment Harry. Pls give it another try.
Harry Kim
@Bernard Koodo That worked. Thank you so much
C
You need approval from the pope

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