I was going to sign up with koodo and went through the process of setting up an account, but then found out that I couldn't use my old phone because it wasn't unlocked. I then told the representative to close the account. For some reason though I got a bill from Koodo today saying I owe them money even though I can't use my phone and it has no service. I tried to register with self serve to make sure the account was closed, but it won't let me register (I just get error messages). Any help or advice would be appreciated.