My bank told me to lock my credit card and bank card and to contact my phone carrier provided to ensure my phone was not actively being hacked. I contacted Koodo right away to schedule a call back, had to wait almost 2 days and then when I got a call back the person couldn’t help me told me that I would need to talk to their fraud department. She informed me should would forward my case to the fraud department and I would get an email confirming that and it would take up to three days for them to reach out. Guess what? No email and now it is 5 DAYS LATER and no call from fraud. My credit card has been locked for 7 days. This is TERRIBLE CUSTOMER SERVICE.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.