My son lost his phone a week or so ago, so i purchase a grade A refurb from koodo and suspended his phone using self serve. They were supposed to send a new sim with the phone, which they didn’t, so after numerous calls they told me they cannot send a sim out but to go buy one and they would reimburse.
They also told me once i had the new sim, to put it in the phone and un suspend the phone and change the sim number. According to their site, the un suspending should take around 15 mins. Almost 24 hours later and it still displays that the phone is suspended and it won’t allow me to change the sim number. I had a call back scheduled for 10.30 today, at 11.10 i got the call, pressed 1 to speak to an agent and nothing. Phone just went quiet, i hung on for over 10 mins before hanging up, went to reschedule the call back and now its tomorrow at 11am. This company is so infuriating with the stupid call back system, would be much better to have an online chat feature. Is there a way to have an agent call me back today?