Transferred a cell phone number from Telus to Koodo using Self Serve. I am able to receive text messages when people send them to my old number, but they can also send messages to the new koodo number that i do not want. Also, when i send texts to anyone it says it is coming from the new koodo number… I want to use my old number. I checked the website before making any changes and it said porting would work. It sort of worked, but not really… When anyone calls my old number they can reach me (YAY!) If they call the new number it says it is not in service (that’s fine), but why are people receiving my texts from this new number? I want texts to come from my original phone number, not a new number…
Any help is appreciated… Pretty sure i have to call Koodo to fix it on their end. I tried to schedule a call back but it keeps telling me they are closed until 9 but doesn’t tell me what time zone…. It is after 9am where I am.
Best answer by Goran
In this case I'll flag this post for a Rep to look into.