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Issues logging in to self serve


My sister recently activated her phone with Koodo and tried to set up self serve, but she can't log in.  She has tried changing her password, to no avail, so, tried again using a different email adress and now gets the following message:[b]You're still waiting to be approved Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.
[b]Can anyone help on how to fix this? Thanks!

5 replies

Userlevel 7
Badge +4
Registration wasn't completed with the first email used. You'll have to send a message to Koodo via Facebook or DM via Twitter to get the self-serve registration process reset to do it.
Goran wrote:

Registration wasn't completed with the first email used. You'll have to send a message to Koodo v...

I had same issue but facebook helper stopped replying
Userlevel 7
Badge +4
Goran wrote:

Registration wasn't completed with the first email used. You'll have to send a message to Koodo v...

When was this that they stoppe dreplying? How long has it been?
Goran wrote:

Registration wasn't completed with the first email used. You'll have to send a message to Koodo v...

It was hours but now there is some progress.
Userlevel 7
Badge +4
Goran wrote:

Registration wasn't completed with the first email used. You'll have to send a message to Koodo v...

Facebook messenger is by no means a live chat. There can be gaps in between replies.

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