Called Koodo 611 from my cell at 4:40 p.m. yesterday to do a contract change that I couldn't do online. The automated system promised me a callback within ian hour.
Finally got an automated callback at 8:30 (almost 4 hours later). The automated system made me wait on hold several minutes for a human rep to finally come on the line (added aggravation). Finally made the desired change: added an authorized user ("subscriber') to one line. The rep confirmed there's no way for a customer to do this online. Why not? And the rep had no explanation for the 4 hour delay.
What a crummy experience. Time to move my 4 lines to another carrier? Koodo customer service seems to have gone way downhill.