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Self Serve

All discussions about Koodo Self Serve.

  • 770 Topics
  • 3,057 Replies

770 Topics

V
vitasoy89Beginner
asked in Self Serve

Adding a line to my account online

Hi,I’m trying to add a new line to my account and currently getting stuck with the “oops, something went wrong” message. It has to do with payment and mentioning it’s with my credit card. After reading through a few threads, I think the issue is with how I recently changed my address and my current credit card doesn’t match my new address. How do I go about fixing this? I don’t want to miss out on the promos that are happening now and would rather pay the $5 online vs. the $50 in-store.Thanks!V

1
M
1 year ago
B
BoblawBeginner
asked in Self Serve

money back guarantee

With online shopping for a new phone and tabIt says "free returns" and "30 day money back guarantee" Does anyone know the conditions surrounding this policy?  Thanks in advance! 

1
M
1 year ago
R
rabbitholeBeginner
asked in Self Serve

self serve is not working as usual

I’m logged in but it says “link to an account”. It was working fine earlier. Is the system down? I tried clearing my cache and using a different browser but no luck.

3
D
1 year ago
K
Kimberlyann89Beginner
asked in Self Serve

new number problems

I changed my number last night but my old one is still active ? Can anyone help ! 

3
Dinh
1 year ago
K
KyraCBeginner
asked in Self Serve

I don't see my full amount of data

Hello,I very recently got the 15GB data plan, and this is my first time having data. When I checked the usage tab to see if I can start using the data, it says 0/6.5GB. My bill cycle is July 11-August 10, and I switched my plan July 30. Is it not showing the full 15GB because it’s still between the cycles/It will show the full amount by August 11? If so, am I still ok to use the 6.5GB of data?Thanks in advance!

2
K
1 year ago
L
LkiiaBeginner
asked in Self Serve

When do I get to choose my new number

Hi, I just purchased a new plan with Koodo, but I didn’t get to choose my new number throughout the process, but only the area code. Do I choose the new number after I receive the SIM card, or will I receive a random one? 

1
Flo Koodo
1 year ago
Kelli Nicole
Kelli NicoleBeginner
asked in Self Serve

I cannot log in due to using an old email i no longer has access to.

I am trying to log into my self serve account but cannot remember my password and i cannot get it sent to my email because i no longer have access to that email address. is there a phone number i can call to have this changed?

1
Sophia
1 year ago
casmike
casmikeBeginner
asked in Self Serve

porting to prepaid

When i first activated the phone and requested to port the number,  I received an email several days later saying the port failed because the number was cancelled and they issued a new number. The line is active now, I try to port it and they system won’t let me.  I tried calling in, and the agent was not able to get the system to accept this number.  It seems like my number is stuck some where in the backend in koodo systems preventing me for porting it.  Any support is greatly appreciated. Thanks,Mike

1
Allan M
1 year ago
K
KnitterBeginner
asked in Self Serve

Select a different plan when ordering a new phone

I want to shop online to add a line with a new phone on tab. But I don’t want the plan offered. It is too much money. How can I change this. It is hard to afford 3 phones a month.

3
F
1 year ago
L
Lise_TBeginner
asked in Self Serve

"transfer number" site is down?

I just signed up and received SIM card in mail, trying to transfer number. The following website is not working. Suggestions??“Once you've received your order and have all of the above, log in at koodo.com/changenumber and select "Transfer your number from another provider" and follow these 5 easy steps...”  

5
Flo Koodo
1 year ago
E
EscapeBeginner
asked in Self Serve

USA Texting

Will I be charged for texting or pics or videos sent to a US number here in Canada .My aunt lives in Ontario in summer with her US number on her phone and my son wants to text her at no charge

1
Dinh
1 year ago
R
Ronnie KwanRockstar
asked in Self Serve

Picture texts are not showing

I can’t view pictures sent on texts or download them either. I did what the virtual assistant suggested…..still doesn’t work. 

4
R
1 year ago
Fergus Beatty
Fergus BeattyBeginner
asked in Self Serve

New Sim Card

lost my old phone so had to get a new simbought new sim yesterday but keep getting this message when i try to activate“Sorry! We can’t complete this process right now. Please try again later.”i have an outstanding bill due in a few days, is this the cause? any assistance would be nice

2
Flo Koodo
1 year ago
L
LuvinBeginner
posted in Self Serve

Multiple lines

I am owner and have 4 additional lines. How would one of the additional lines manage their own account via koodo app?

1
Dinh
1 year ago
S
SarahLBeginner
asked in Self Serve

paying koodo tab early

I selected the pay tab balance off selection in self service and it went down to zero without asking for payment info. Is this meaning it will show up on next bill to have paid off? I don’t have a card saved to account. 

1
Boa_Guy Koodo
1 year ago
M
mcgautreauOrganizer
asked in Self Serve

New customer

I have two SIMs, have no idea which is which, and just get idiotic phone bots and chat bots. How do I get to talk to an actual human being, however warmed over?

4
M
1 year ago
E
EmrahBeginner
asked in Self Serve

Usage

I am not able to see the data usage on Self Serve. When I click to see Usage, a blank page comes out. Can anyone help me out how to see my data Usage?

1
Allan M
1 year ago
L
LeggemaConnector
asked in Self Serve

Cell coverage

It seems since the Rogers issue a couple of weeks ago my cell coverage is very poor.  Nothing is connecting including Google maps when I really need it.  Unless I have using my internet, I can’t get any data service for anything.  Why is this happening?

2
M
1 year ago
G
Gusto99Beginner
asked in Self Serve

Data Usage Issue

My daughter just got a new phone.  She set it up and bam...her data usage jumped 13.5GB.  I’ve scheduled a callback and it’s in 28hrs!  She has now used 18GB of 20GB.  She was connected to home wifi so I’m unsure what to do.  Any ideas.

3
Allan M
1 year ago
N
Nicky LBeginner
asked in Self Serve

coverage

I am new in Koodo but I found out that the coverage is not as good as the previous carrier, many areas just have 3G instead of LTE, I am so frustrated. Besides, it seems so hard to get someone to assist you in any issues, the Koodo assist sucks 

2
Bernard Koodo
1 year ago
K
kaartsBeginner
asked in Self Serve

Cobining two Koodo accounts with "Add a line"

My Wife and I each have separate Koodo accounts. We can save money by adding a line on one plan and closing the other. What would be the most seamless way of doing this?

1
Allan M
1 year ago
A
akdudeBeginner
asked in Self Serve

How to know your prepaid account number?

Hi I want to know my Account number in Koodo Self Serve. I am a prepaid customer.

6
Allan M
1 year ago
M
mWilhelmBeginner
asked in Self Serve

New Customer, no service.. great start.

I registered online on the 7th. That went smooth. However I never received a Sim card but Koodo didn't hesitate to activate the account and charge me for it.Now my current cell plan was to renew today but I put that on hold to transfer my number. Went to Koodo in store got a new sim card to replace the one I never received and now it will not let me transfer because it wants to verify who I am via email (which won't send because it has to be active for 48 hours? It's been a week..) or by text which I can't receive because I have no active plan.. Awesome start to this; anyone have a remedy I just want my service I'm being charged for.

4
A
1 year ago
C
CraigGatzaBeginner
asked in Self Serve

Self Serve and 611 not working?

I’m trying to access my account online with self server and also tried over the phone called 611 and they “can not process my request right now, try again later” on all fronts. anyone know how long this issue is going on and when it will be fixed.

1
Dinh
1 year ago
C
Caper800Rockstar
asked in Self Serve

Existing Customer, Added New Line, Already Have a POSTPAID SIM

Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.

2
Sophia
1 year ago

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