All discussions about Koodo Self Serve.
- 770 Topics
- 3,057 Replies
Hi,I’m trying to add a new line to my account and currently getting stuck with the “oops, something went wrong” message. It has to do with payment and mentioning it’s with my credit card. After reading through a few threads, I think the issue is with how I recently changed my address and my current credit card doesn’t match my new address. How do I go about fixing this? I don’t want to miss out on the promos that are happening now and would rather pay the $5 online vs. the $50 in-store.Thanks!V
Hello,I very recently got the 15GB data plan, and this is my first time having data. When I checked the usage tab to see if I can start using the data, it says 0/6.5GB. My bill cycle is July 11-August 10, and I switched my plan July 30. Is it not showing the full 15GB because it’s still between the cycles/It will show the full amount by August 11? If so, am I still ok to use the 6.5GB of data?Thanks in advance!
When i first activated the phone and requested to port the number, I received an email several days later saying the port failed because the number was cancelled and they issued a new number. The line is active now, I try to port it and they system won’t let me. I tried calling in, and the agent was not able to get the system to accept this number. It seems like my number is stuck some where in the backend in koodo systems preventing me for porting it. Any support is greatly appreciated. Thanks,Mike
I just signed up and received SIM card in mail, trying to transfer number. The following website is not working. Suggestions??“Once you've received your order and have all of the above, log in at koodo.com/changenumber and select "Transfer your number from another provider" and follow these 5 easy steps...”
I registered online on the 7th. That went smooth. However I never received a Sim card but Koodo didn't hesitate to activate the account and charge me for it.Now my current cell plan was to renew today but I put that on hold to transfer my number. Went to Koodo in store got a new sim card to replace the one I never received and now it will not let me transfer because it wants to verify who I am via email (which won't send because it has to be active for 48 hours? It's been a week..) or by text which I can't receive because I have no active plan.. Awesome start to this; anyone have a remedy I just want my service I'm being charged for.
Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.
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