I have a $25/mo plan with no data. Because of this, I ALWAYS keep the mobile data option off, and am almost always connected to WiFi.
For the past few months, self serve can verify that my data usage is consistently zero, with the exception of the daily 0.0020MB that is for some reason shown as being used each day. This changed on June 25th however, when self serve showed that I was all of a sudden using data, anywhere between 5MB and 10MB per day, in small increments throughout the day. Many of these data usages are timestamped in the overnight hours when I was sleeping! This resulted in additional fraudulent charges on my bill.
My phone is inconsistent with Koodo’s accounting of usage, and confirms that I have had zero data usage in the same time frame. Has anyone else encountered this error? And if so, what did Koodo do to fix it? When I called them, they could not address the underlying issue, and instead simply offered the “data block” add-on for free (regular $2/mo) to ensure the problem would not continue.
This solution is an adequate fix for me who doesn’t need data, but my Wife who has a 250MB data plan says the same thing occurs for her, and frequently she gets messages from Koodo about data being used up when she knows her mobile data connection has been turned off. What’s the point in paying for 250MB when in reality you can only use a fraction of that before running out because the system is logging incorrect usage??