Koodo Community

Incomplete Registration

  • 11 July 2023
  • 6 replies

Attempting to register my Self Serve account using Koodo Assist. I enter all the account information sent to my email and click ‘Finish Registration’ which brings me to a new page asking me to create a password and security question.

Continuing on after entering my password details gives an error message reading:


Incomplete Registration

<my email> is already linked to a profile that was partially created when you activated your account. We need you to finish creating your online account to successfully complete registration. To do so, click ‘resend’ and we will email your registration link.


Clicking resend gives a blank webpage, nothing comes to my email address. Multiple attempts on different browsers, nothing changes.


Best answer by Flo Koodo 12 July 2023, 18:32

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6 replies

Userlevel 7
Badge +4

I'll flag a rep to reset the registration. Did you start registering before your activation email?

No, attempts to login and reset password using that email return no associated email in the system.

Userlevel 7
Badge +4

Did you get a Self serve email confirmation email when you first signed up with koodo?

Received the following emails:

Order Confirmation

Order Shipment Confirmation

How to Move Your Number

Complete your Self Serve Registration

Service Agreement

Get Started with Koodo

Userlevel 7
Badge +4

Hi @jaymackaa 


Will you please check your inbox and follow the link in the email that you just received? Please let us know if you are able to complete the registration.

Same process, but registration clicked through and worked this time. Thanks!