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I want to know EXACTLY what my plan covers, times and limits. Why can't I find it anywhere?


I have an LG G3 on the 20 plan (I think) and it says I have unlimited weekends.  I can't see anywhere on the self serve exactly when week-end times start and end.  I found some answers from 2 years ago on the forum, but the plans have changed several times since then.  
I used to be able to see all of the details of the plans when you go to change your plan and expand the item list, on the new website it doesn't show much.  At least a link to a PDF with all of the specifics for each item in the plan, would be helpful.

Very frustrated right now, I've been searching for 15 minutes.

10 replies

Userlevel 7
Badge +4
Hello Hans Koodo's site is in constant evolution. I'm sure they will hear your complaint and make the plan details more informative. To answer your question, I believe that what you will need to use the airtime counter to see exactly when the minutes are unlimited. Do you follow me?
Userlevel 3
Robert wrote:

Hello Hans Koodo's site is in constant evolution. I'm sure they will hear your complaint and ...

I made this complaint 4 years ago and it is planned but the site has really only gotten worse since that point. At least at that point if I went to change my plan it showed more of the plan details.

https://community.koodomobile.com/koodo/topics/current_plan_details

Userlevel 7
Badge +4
@ Hans, when you log into your account you should be able to see on the overview page "view rate plan". By clicking it should take you to a page with your plan. You can expand the view to see the details of your plan. Are you not seeing something similar to the below?

I'll show you my listing on that page:

Userlevel 7
Badge +4
Hans Ernestine wrote:

I'll show you my listing on that page:[img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/attachm...

Bernard, it doesn't tell him when weekends start/end. That info would be very helpful.
Userlevel 7
Badge +4
Hans Ernestine wrote:

I'll show you my listing on that page:[img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/attachm...

Yes, I see that. That seems like a glitch and will address with the team. I believe weekend hours for that plan starts 9pm the Friday of till 7am Momday, but let me confirm.
Userlevel 7
Badge +4
Hans Ernestine wrote:

I'll show you my listing on that page:[img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/attachm...

Weekends are from Friday 9pm to Monday morning 8am on your plan Hans. Fix is on the way. Thanks for the heads up!
Hans Ernestine wrote:

I'll show you my listing on that page:[img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/attachm...

Thank you so much! That's exactly what I wanted to know. Fri 9pm- Mon 8am. Thank you!
Userlevel 7
I wish my plan was that cheap! Alas, I require a lot of data for downtime at my job and driving part time with Uber.
Lol, I choose to frequent places that have free wifi 🙂

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