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I recently changed the name in my sim card and now I am not able to view my usage or anything on the self serve page.


I have a galaxy Note 5 and first thing, I am not able to install the app. That aside, I am not even able to view my usage on my laptop because of some internal error. Please look into this issue ASAP. Thanks. 

2 replies

Userlevel 7
Badge +4
Koodo doesn't support the app any longer, Varshaa. As for the internal error, what exactly does it say? Have you tried another browser or clearing your cookies?
Userlevel 7
Badge +4
Sophia wrote:

Koodo doesn't support the app any longer, Varshaa. As for the internal error, what exactly does i...

Another thing to also try is incognito / private tab of your browser.

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