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i need help without being charged 25$ from customer services


how do I change my number if my cell phone has no minutes on it I want my number changed I just don't know how to do it well im on line its saying my number is not valid

2 replies

Userlevel 7
Badge +4
The easiest way is through self service. I take it you are on prepaid based on your description... Log in here: https://prepaidselfserve.koodomobile.com/ You log in with your email and password, or click "Register now" if you have not yet created an account.
Userlevel 7
Badge +4
Calling koodo does not cost anything. If self serve is not working and you have an active koodo phone with no mins you can still call *611 to reach Koodo (no charge)

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