me stop please. linked to other acct
Care to provide more details?
I am having trouble with self serve. First time user and it says I have to wait to activate it from a previous email? But I have only used one email.
Did you receive an activation email from Koodo? Has your SIM/phone arrived yet?
No I have not received an activation code. I will be receiving my phone in the mail tomorrow.
You have to wait for the activation email and click on the link there to create your selfserve account.
I would suggest you wait for that. When it arrive and you still see the error, you can get it reset via their digital assistant.
So once I set up my phone I should receive an activation code?
The activation is completed by a Koodo rep in their activation team (not done by you). It should arrive before you receive the phone. I would suggest you check your junk/spam folder also.
I have checked all the folders.
Have you received the activation email? after receiving it and you still see the error, go to www.koodo.com/chat and enter “I cannot access my selfserve”, the digital assistant might be able to help.
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