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I'm locked out of my account


How do I get back into my account

7 replies

Userlevel 7
Badge +4
"Five unsuccessful attempts will cause your online access to be locked for one hour." Just wait an hour and try again.
Userlevel 7
Badge +4
If you forget your password, you can recover it online Tami. 
What do I do now
Userlevel 7
Badge +4
Shanta Persaud wrote:

What do I do now

You have to tell us what is your issue.
You locked out your self serve account or phone?
Or anything else?
Shanta Persaud wrote:

What do I do now

Account
Userlevel 7
Badge +4
Shanta Persaud wrote:

What do I do now

@Shanta: we are all customers here, we don't know the detail of your account and what happened to it, until you tell us.

So you was locked out of your selfserve account? have you tried to reset the password? Have you received the new password?
Shanta Persaud wrote:

What do I do now

Why are you locked out of your account?

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