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I have moved from New Brunswick to Nova Scotia. How do I update my phone number?


I have moved from New Brunswick to Nova Scotia. How do I update my phone number? Is it necessary to do it? If it is, can I do it online?

13 replies

Userlevel 7
Badge +4
If you have a canada wide plan, then you dont really need to change your number.

If you want to, you can change it on self serve
Dennis wrote:

If you have a canada wide plan, then you dont really need to change your number.

If you want to,...

Please see my comment below.
Userlevel 7
Badge +4
Can you Dennis? I thought to change phone number to a different province you'd need to call in according to that topic https://community.koodomobile.com/koodo/topics/plan-liown3d489umv
I cannot really do it, there is no ability to switch my account to the different province, there is a list of cities from NB. 
I jumped on the phone call and the prompt informed me that doing it through the agent will cost me 10$, but I can do it online, as Dennis mentioned. it is confusing..
Userlevel 7
Badge +4
If you listen carefully, the prompt says you MAY be charged $10, not that you will. The charge typically only applies for services which can be done through self serve. Out of province number changes can only be done by calling in, this, no charge.
Userlevel 3
Hey Ihor! Just to add to the given information, if you change your address via your self-serve first, you will be able to change your number to a Nova Scotia number. Customer service will charge you for changes you can process yourself only. Rest assured that if you call them for questions and/or guidance, the 10$ fee is not applicable. Also, the charges would be waived if you get an error on your self-serve and are unable to make your wanted modifications. I hope your question is answered 🙂!
Julie wrote:

Hey Ihor! Just to add to the given information, if you change your address via your self-serve fi...

There are no address fields in my profile tab, so it can't be changed there.. Looks like doing that over the phone is the only option.
Userlevel 3
That's odd! Feel free to send us an email with a print screen of what you see at : http://koo.do/11eMLdy and select ''social media'' so we can see what we can do to help out!
Userlevel 7
Badge +4
Julie wrote:

That's odd! Feel free to send us an email with a print screen of what you see at : [url=http://ko...

Log out and login again and look for the change address link at the bottom


Userlevel 7
Badge +4
Julie wrote:

That's odd! Feel free to send us an email with a print screen of what you see at : [url=http://ko...

or click the overview tab from the page in that screenshot and you should see the link as well.
Userlevel 3
Hey Ihor! As this is a public forum, we removed the screen shot just to make sure your personal information is not available to everyone. Did Dennis's suggestion help?
Julie wrote:

Hey Ihor! As this is a public forum, we removed the screen shot just to make sure your personal i...

I have changed my phone number over the phone, it wasn't possible to do it online.
Thanks for your help though.
Userlevel 3
Julie wrote:

Hey Ihor! As this is a public forum, we removed the screen shot just to make sure your personal i...

Great! We are glad to know that it is resolved! Have an awesome weekend!  :)

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