I just bought a phone online and when I inserted the sim into my phone there's no signal. I can't also register to my self serve if I don't know my koodo phone number. EDIT: I haven't activated my phone yet because I can't and I don't know how to. EDIT 2: I bought the phone online. ( Moto G 4 Plus) EDIT 3: When I tried to register for self serve. I need to have my mobile phone number, but koodo didn't even give me my phone number. I'm so confused.