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I click on Change address link and 404 not found comes up.


Cannot access most links from the self serve website.  Cannot access address change, transaction history, unlock phone and many other pages.  All i get is not found 404 error url not found.  I can change my plan and view my bill but thats about it.  Any suggestions.  Yes i have cleared cache, tried different web browsers.  I tried from my mobile phone with my internet connection and my mobile connection.  Nothing works.

3 replies

Your login is setup as a manager and not the account owner. You'll need to call customer service so they can fix it from their end.
Userlevel 6
Dider wrote:

Your login is setup as a manager and not the account owner. You'll need to call customer service ...

Hi Didier, were you able to contact our customer service so we could help you set up your Self Serve account? Keep us posted! Thank you! 
Dider wrote:

Your login is setup as a manager and not the account owner. You'll need to call customer service ...

All is good thank you.

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