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I can't edit my pre authorized payment in self serve, getting system error, you are not authorized


my credit card is about to expire, and I want to update my pre authorized with my new credit card. when I attempt to do so in self serve > billing, I'm getting this error: System Error   Sorry, you are not authorized to access this information. I am the owner of this account, had pre authorized set up before but cannot update my card number. please advise.
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Best answer by Dennis 6 June 2017, 22:47

If it is not working on self serve, you will need to contact Koodo.  You can cell them or send them a private message on facebook or twitter.
Just make sure to tell them you are getting an error on self serve when you attempt to do this yourself

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If it is not working on self serve, you will need to contact Koodo.  You can cell them or send them a private message on facebook or twitter.
Just make sure to tell them you are getting an error on self serve when you attempt to do this yourself

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