Koodo Community

I can't change my billing address.

  • 17 November 2023
  • 4 replies

I am trying to buy a phone but I can’t change my address. I’ve tried two different devices and three different browsers. The same error appears. 



4 replies

Userlevel 7
Badge +4

@JamesNolan Do you encounter the same issue if you are using your phone instead of laptop/desktop computer?


I tried Edge browser and I managed to change my address. Then I logged out and continued in Chrome. 

Needless to say… 

Userlevel 7
Badge +4

@JamesNolan Thanks for your patience….we did indeed find a ‘glitch in the matrix’ that affects a small group of users under certain conditions. We are working on fixing it. Really appreciate the details you shared in your post!

UPDATE: Our guardian angel, Simran, has found the root cause and fixed the issue. Can you pls try now and see if it works a smoothly as expected.