I can’t seem to get an email sent to my email to get into my Koodo account?
I also am unable to use my phone at this time.
and when I try to make a call it says I need to call *611 but you can’t talk to a person at this time
I have also sent many “new email password “ messages and then the last time I send one to my email address it said I was not in the system??
but I have proof on my phone I alway have used the same email so why hasn’t it emailed me my new password?
Are you a prepaid or postpaid customer? When was the last time you can make/receive calls? Was your line suspended?
I assumed you asked about the reset password of your account. I would suggest you check if the email was in the junk/spam folder.
Were you able to login to self serve successfully in the past?
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