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How To Activate a New SIM Card on an Existing Prepaid Account


Userlevel 1
I have an existing Koodo prepaid account. I purchased a new phone and new Koodo prepaid SIM card. (The old phone used a different size SIM card.) Can I change the SIM card number and IMEI number in my account, and keep my existing phone number? I can't find where to do this in self serve. Do I need to set it up like a new account?

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Userlevel 7
Badge +4
Just go onto Selfserve and select Phones and here you can upgrade your phone and enter your new sim card.
Userlevel 1
Dennis wrote:

Just go onto Selfserve and select Phones and here you can upgrade your phone and enter your new s...

Thanks Dennis. I was just having difficulty finding where the option to change the SIM card was. Got It.

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