Dear Koodo, I am trying to unlock my account, so I can pay online and top up my phone. However my account is locked, and requires contacting customer support on *611 Buts its all in french, and there is no option to switch to english. I have only lived in Quebec for 2 months now, I study french every day - but not enough to understand what buttons to push! Please, how to I unlock my account so I can top up credit on my Koodo account? Thanks, Julz.