When I attempt to log into my self-serve app, an error message appears telling me that the account manager needs to approve my log-in. I am the one who pays the bill so I should be the account manager. How do I log in? Ironically, I would view my e-bill on my computer but the website won't allow me to view it once I am logged in. In fact, all I am able to do is update my email, password, and security question. I am considering switching to another provider.