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How can I email Koodo?


Userlevel 4
The secure email contact option seems to be broken. I get to the point where the next page would be https://www-pr-a.koodomobile.com/sso/UI/Login?realm=koodo&goto=https%3A%2F%2Fsecure.koodomobile.com....... but there, I get an error message. Is this a known issue? When is it going to be fixed? I need to contact Koodo in a time-sensitive matter pertaining to my account. It is not a question I could ask here. I am currently unable to speak, and I don't have a TTY device to my disposal at this time. My previous attempts using a normal email address were always met with the answer that they can't discuss account details over email. Will the secure email channel be fixed soon?

5 replies

Userlevel 7
Badge +4
I'll bring it to koodo attention for you and hopefully get an answer for you.
Userlevel 7
Badge +4
I'm being told to enter straight from this page as the link is indeed broken and they are working to fix it now. Here's the pagehttps://www.koodomobile.com/contact-us Let me know if that works for you, Thanks.
Userlevel 4
thank you. I started at that link. When I click through, it eventually leads to the broken link. I'll try again tonight. TNX
Userlevel 4
Hi Daniel,

Try this link: http://koo.do/11eMLdy

Let us know if it works. 🙂

Userlevel 4
Thank you. It leads to the same service. But the broken link has been fixed! Now I can send my message. Thank you for your intervention!

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