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How can I contact a koodo representative directly


I need to speak to someone. I cannot reset my account the email will not come

3 replies

Userlevel 7
Badge +4
Hello there, Dial *611 from your cellphone or

[b]very very bad service,
I made the sevice call many times, 5-15minutes each time...
Obviusly, it's only a tel no.,  nobody there!! 

Userlevel 7
Badge +4
wentao YOU wrote:

[b]very very bad service,
I made the sevice call many times, 5-15minutes each time...
Obviusly, ...

Koodo reps handle calls as quickly as they are able. Staffing levels are determined based on estimated call volume. If higher than expected numbers of people are calling in, wait times will be longer. You can try calling in at slower times of day, typically mid morning or early afternoon terms to have lower call volumes and thus somewhat lower wait times, but the bottom line is it takes what it takes to get through. I can guarantee that you will not find any cell provider where you are guaranteed to always reach a rep within 5 minutes at any time of day.

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