Koodo Community
Question

help topping up

  • 10 September 2022
  • 3 replies
  • 22 views

I tried topping up with telus, forgot I had koodo, got a koodo voucher and now it won't let me tip up with it


3 replies

Userlevel 7
Badge +4

You’ll have to go back to the store you bought the top up from, explain the situation, and see if you can return it. (Note: Not all stores allow for returns on topups)

Telus topups can’t be used with Koodo.

I know. However, I bought a koodo top up after the telus and the koodo one won't work because I tried topping up too many times.

Userlevel 7
Badge +4

I know. However, I bought a koodo top up after the telus and the koodo one won't work because I tried topping up too many times.

Ahh gotcha, have you tried both topping up via your self serve account and by calling 611? If you’ve only tried one of the methods can you try the other and see if it’ll work?

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