Koodo Community

Help Please

  • 8 October 2020
  • 1 reply

Hey guy, i keep getting the notification below and im struggling to figure out how to fix it so i can get access to an account.


Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.

Anyone know how to fix? 

1 reply

Userlevel 7
Badge +4

This message would appear if you’ve attempted to create a Self Serve profile without following the link that was email to you following an activation.

Did you recently activate with Koodo? If you purchased the phone online, please wait until you receive an email with details for how to set up your profile, and follow the link and instructions in that email.

If you purchased the phone in store, and already have a working device in-hand, you can follow this link for Koodo Assist to help reset your profile: